AAP July 2022 StatShot Report: Publishing Industry Down 4.1% Year-To-Date and Down 14.9% for July

There is a worrying trend from organisations who increasingly want to move their customer communications online, particularly bills and statements. Typically, this decision is made for cost reasons, but misleading claims about the environment are being used all too often instead. This is commonly referred to as Greenwashing. A study, conducted by the not-for-profit organisation Two Sides and independent research company Toluna, aims to understand changing consumer perceptions towards print and paper. The study found that consumers overwhelmingly want the right to choose how they receive their communications (digitally or printed) from organisations. 76% of UK consumers (74% EU) want this choice. Defaulting people online without a choice to save cost, will impact those most vulnerable and at risk in our communities. In the UK, 6.3% of all adults have never used the internet (Office of National Statistics, 2020). Often, it is the most vulnerable members of society that depend on traditional, postal, transactional mail. The move to an online only society risks leaving older people, the disabled, rural dwellers and those on low incomes disconnected.

In an increasingly digital world, Keep Me Posted recognizes that many of us still prefer to receive bills, medical records and other important, confidential communications in paper format. Many consumers report difficulties in using new payment technologies and many require paper communications. This can include older adults, disabled people, low-income earners (who can’t afford costly broadband internet) and those with no home internet (often located in rural areas) or computers. Even for those who prefer digital communications, storing or accessing sensitive documents online could lead to disaster in the event of data breaches and identity theft which are becoming more common every year. Yet each day, more companies are forcing us to go paperless and even charging us inflated fees for online access to critical personal and financial documents. One study also revealed that new utility customers paid significantly later when they received bill invoices by email. If this happens, you might be charged late fees and harassment from debt collectors – and even your credit rating could suffer. In a recent survey, 90% of people said they’d like to have the right to choose how they receive communications (printed or electronic). It’s time to make our voices heard.

The Association of American Publishers welcomed the release of the 2023 Review of Notorious Markets for Counterfeiting and Piracy by the Office of the U.S. Trade Representative (USTR). The Notorious Markets List highlights online and physical markets around the world engaged in industrial-scale copyright infringement and counterfeiting, which adversely impacts the interests of U.S. publishers, authors, and other rights holders. “The publishing industry thanks USTR and the interagency for their work in protecting the intellectual property of publishers and authors, whose livelihoods depend on the protection and enforcement of their rights,” said Lui Simpson, Senior Vice President for Global Policy at AAP. “The Notorious Markets report remains a critical tool for exposing online sites and marketplaces that traffic in infringing copies of books and journal articles.”