There is a curious yet charming mixture of contrasting styles to be found in the makeup of Morton Grove, Illinois-based Quantum Group. The company boasts a customer service philosophy reminiscent of a century-old print provider, yet the firm was founded in 1992. The mom-and-pop vibe it exudes is belied by its status as an IT-savvy, data security-conscious, $38.5 million performer that wages battle with the likes of multibillion dollar competitors. And just when you think it’s OK to peg Quantum Group as a dyed-in-the-wool sheetfed offset printer — after all, it’s not even 25 years old yet — the company is in the midst of a continuing transformation to digital printing, with an eye toward adding production inkjet in the foreseeable future. It has grown to become a leader in enterprise marketing execution, backed by a customized program platform model that continues to grow and evolve.
R.R. Donnelley & Sons Company (RRD) (NYSE: RRD), a leading global provider of multichannel solutions for marketing and business communications, has teamed up with Greetabl, a provider of patented gift boxes, and Sweeter Cards, the maker of chocolate bar greeting cards, to capitalize on the growing desire for meaningful, personalized experiences that go beyond the traditional greeting card. Both companies turned to RRD to bring their ideas to life through creative production solutions.
As our world has become more digitized and automated, consumers are seeking more personal and unique experiences — in fact, one in five consumers are willing to pay a 20 percent premium for personalized products or services. Greetabl and Sweeter Cards were both born out of the need for creatively-curated, personalized gifts and greetings.
“We started Greetabl in 2015 as a way to make the messages people send to each other with cards and gifts even more meaningful,” said Joe Fischer, founder, and CEO at Greetabl. “We turned to RRD in October of that year to help make our design concept a scalable reality. RRD’s deep expertise in the area of print on demand, packaging, shipping, and outstanding customer service has been pivotal to our success.”
Each Greetabl gift is highly customizable, and as such, each order is handled individually through a fully integrated and automated workflow. Greetabl’s strategic alliance with RRD enables their nimble team to focus on the front-end development and growth, while RRD is responsible for the back-end on-demand production, kit pack and fulfillment of each Greetabl gift. Greetabl was so impressed with RRD’s ability to execute the company’s vision that Fischer referred Stacy Stahl, founder of Sweeter Cards, to RRD when she launched her business in 2018 to address the need for sending something more than a text or card without a large price tag.
“I have always loved sharing empowering pick-me-ups with friends, family, and colleagues but I felt like I could never find the perfect small but meaningful gift until I started pairing a card with my favorite chocolate bar,” said Stahl. “The combination was always well received, so I launched Sweeter Cards so consumers could buy both in a single gift, introducing a higher-valued product into the greeting card aisle. RRD was able to create a design that was ready for industrial-level production from the start, which allowed us to be on shelves in just a matter of months.”