5 Crucial Omnichannel Metrics

At Adobe Summit – the world’s largest Digital Experience Conference – Adobe announced major product innovations that will empower brands to optimize their entire content supply chain with generative AI. For most organizations, their content supply chain – the end-to-end business process that every company needs to deliver the content required for marketing campaigns and personalized customer experiences – is a web of disconnected workflows, teams and systems that often break down. At the same time, the demand for content that is personalized and engaging is exploding. Adobe has an integrated set of best-in-class products to help companies automate and optimize their content supply chain. With Adobe GenStudio, Adobe will be releasing a new generative AI-first offering that lets marketing teams quickly plan, create, manage, activate and measure on-brand content.

Even as U.S. consumer price inflation has begun moderating, advertisers and planners and buyers are seeing their costs move in the opposite direction -- especially for TV and "print" media -- according to just-released first quarter media price inflation estimates form ECI Media Management. While TV ad costs continue to be under water and moving in a deflationary direction, the erosion of TV ad pricing power has improved from -5.1% in 2023 to -3.1% this year, according to ECI's tracking. Despite improvements in TV, newspaper and magazine prices, the overall cost of U.S. media has declined from a 1.5% inflation rate in 2023 to a 1.4% rate in 2024, with the main drivers being digital and out-of-home media, though radio has been inching up too.

Why are marketing campaigns so effective? What is the secret behind the good ones that people remember and talk about (REI’s “Opt Outside”)? Quite simply, a BIG IDEA. The best marketing and advertising over the decades have always been driven by a singular great idea (“Got Milk?”). A core idea that ties everything together. An idea that resonates with the audience and makes them think about your product or service in a different way. Remove that big idea and all you’re doing is selling products, just like the other brands. Blah. But when you build your marketing efforts around a campaign, and use that “big idea” consistently across all touchpoints, it’s more likely to get noticed, more likely to be remembered, and more likely to engage people on a human level. In other words, campaigns work.