Businesses to continue AI investment with voice assistants, chatbots

The overwhelming majority of businesses are adopting artificial intelligence into their customer communications.

According to a new report based on surveys of businesses and consumers from communications platform Sinch, 97% of businesses plan to use AI in their customer communications this year, with top investment areas for 2025 including AI voice assistants (63%), AI-powered video chats (48%) and AI-driven chatbots (43%).

Sixty percent of financial services respondents and 57% from healthcare say they’ll invest in AI chatbots, which is higher than the average of 46%. Only 29% of retailers said they’d invest in other messaging apps like WhatsApp and Messenger, which is lower than the 42% average across industries surveyed by Sinch.
more at: https://chainstoreage.com/survey-businesses-continue-ai-investment-voice-assistants-chatbots

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