L&D Activities Led by AI? No Thanks, Say Workers in New Wiley Survey

Workers express little interest in seeing learning and development (L&D) activities taken over by artificial intelligence (AI), according to new survey data from Wiley (NYSE: WLY).

Nearly six in ten respondents (59%) in the latest Wiley Workplace Intelligence report, Artificial Intelligence in Learning and Development: Five Surprising Facts You Need to Know, say they prefer to see an instructor—in-person or virtual—direct their workforce development learning, while only 7% prefer AI-directed learning.

In addition, the vast majority (87%) of respondents say they want the L&D content to be developed by a subject matter expert as opposed to AI technology (12%).

“When it comes to learning and development, employees crave a human connection,” said Dr. Mark Scullard, senior director of product innovation at Wiley. “They want a person to create and lead their instruction, even if it’s in an online setting.”
more at: https://newsroom.wiley.com/press-releases/press-release-details/2023/LD-Activities-Led-by-AI-No-Thanks-Say-Workers-in-New-Wiley-Survey/default.aspx

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