New Survey Reveals Growing Risk of Change Fatigue, “Cascade Crisis” for Employees Navigating AI

HOBOKEN, NJ—New Wiley survey results point to a growing risk of change fatigue for employees continuously navigating the impact of artificial intelligence (AI) at work. The report suggests the combination of constant change and rising stress levels threatens to create a “cascade crisis,” where employees are repeatedly battered by new disruptions before they’ve had a chance to recover from previous ones.

Recent Wiley research has revealed significant and growing levels of stress in the workforce caused by recurring changes in organizations, including the rapid ascension and use of AI. In the newest Wiley Workplace Intelligence report, “Navigating the AI Era: Five Key Insights for Managing Change,” two-thirds (67%) of respondents say they expect more change in near future, with more than a third (35%) reporting severe stress levels.

“When employees are perpetually in reactive mode, there’s a growing risk of change fatigue setting in, impacting their ability to adapt, innovate, and perform and hurting productivity,” said Wiley researcher Dr. Tracey Carney, who headed the study. “To address these issues, it’s important for organizations to develop clear policies around AI, offer effective training, and build a change-resilient culture, moving from reactive management to proactive change leadership.”

New Survey Reveals Growing Risk of Change Fatigue, “Cascade Crisis” for Employees Navigating AI | John Wiley & Sons, Inc.