Thomas Horne calls a print job his company executed this past Valentine’s Day “the hardest day for me as a printer.”
It wasn’t the technical aspect of the job that challenged the employees of A-Plus Printing & Graphic Center, located in Plantation, Fla. It was the emotional aspect. On that day, 17 students and teachers from Marjory Stoneman Douglas High School in Parkland, Fla., were killed in a mass shooting.
Upon hearing the news, Horne waited to hear from his two brothers, both of whom are police officers and are among the first responders. “The rule in our family is to text everyone and let them know that they’re safe,” Horne says of major local crime events.
Assured of his brothers’ safety, Horne’s next action was to memorialize the deceased through a quick-turnaround print job of memorial and prayer cards for each student and staff member who perished.
“I’ve been through losses in my family and know how hard it is. This was a terrible tragedy,” notes Horne, whose father was also a law enforcement officer.
Within a day of the shooting, A-Plus Printing & Graphic Center employees came in at 6 a.m. to work on the job, spending hours trying to source the best photos and information about each of the deceased individuals in an effort led by Horne, business partner Rick Erens, and a company graphic designer.
The employees ran the full-color, 12-pt. memorial and prayer cards with UV lamination on the shop’s KBA sheetfed offset presses. After the project was completed, Horne and Sergeant Ana Murillo from the Broward County Sheriff’s Office traveled to the doorsteps of each of the impacted families to deliver the cards for their use.
The company also printed up an additional 5,000 cards for the city of Parkland to distribute throughout the local community. There were some inherent challenges. Horne was operating on scant information and had to reprint some of the cards to correct some religious information. Horne says the day of the mass school shooting was his hardest day because of seeing the reactions of his staff.
“We’re a large family business and never had to do a print job for so many people that had passed,” points out Horne, adding that everyone who touched the job – staff members like the graphic designer and the printing press and cutter operators – found it to be a gut-wrenching experience.
Horne’s advice to other printing operations that might find themselves in a similar position is for management to “be strong for your employees” at a time like that. “Employees are like family members,” he adds. “This becomes a team effort. That’s how we got these cards printed, boxed and delivered.”
Ultimately, the company’s work and efforts garnered accolades.
“I got a lot of phone calls from the families thanking me and our team members,” notes Horne, saying that it was “pretty awesome” to see the positive responses of various family members who he was able to greet at their doorsteps as he offered them the cards and his condolences.
Horne didn’t take a dime for the work.
“It was the right thing to do,” he stresses. “We were happy that we could help out.”
The future success of every printing company lies in its ability to delight customers. Ripon Printers responded by promoting former Director of Customer Care, Julie Newhouse, to company president. She brings nearly 30-years experience in the graphic arts industry, including management roles in prepress, manufacturing, sales, and customer support. Prior to joining Ripon Printers in March 2016, Newhouse worked for two years at Service Litho-Print, Inc. as an estimator and then as estimator-customer support manager. She also previously spent 23 years at Independent Printing Company where she worked her way up from composition coordinator to vice president of manufacturing, and then general manager–custom products value stream. Click Read More below for additional information.
Capacity issues at the two largest printing companies are among the factors creating havoc for authors and publishers. This spring, when the pandemic forced bookstores across the country to close and authors to cancel their tours, many editors and publishers made a gamble. They postponed the publication of dozens of titles, betting that things would be back to normal by the fall. Now, with September approaching, things are far from normal. Books that were bumped from spring and early summer are landing all at once, colliding with long-planned fall releases and making this one of the most crowded fall publishing seasons ever. And now publishers are confronting a new hurdle: how to print all those books. read more at: https://www-nytimes-com.cdn.ampproject.org/c/s/www.nytimes.com/2020/08/27/books/printing-companies-backlog-book-publishing.amp.html
Chromatic Technologies Inc. (CTI) announced the introduction of Tamper Alert, a new irreversible, heat-activated ink technology to identify tamper evidence in labels and packaging for chemicals, pharmaceuticals, food, electronics and other products targeted for theft and counterfeiting. CTI’s newest technology is a breakthrough in tamper-evidence providing customers with a tight activation window where the alert transitions from colorless to full color within a range of 10° C. Traditional irreversible technologies require a transition window between 30° to 50° C. (86° F. to 122° F.). This results in weak color activation and detection at lower temperatures. The new Tamper Alert technology is available in target activation temperatures of 50° C. (122° F.), 60° C. (140° F.), 70° C. (158° F.) and 80° C. (176° F.). Click Read More below for additional detail.