Remarks by Postmaster General and CEO David Steiner at the Postal Service Board of Governors meeting on Aug. 7, 2025

Regarding the Postal Service, I have several key points I would like to articulate today.

First and foremost, the Postal Service needs to operate in a financially sustainable manner. This is not just a good idea, but it’s also required by law. We have faced significant challenges in the dynamically changing business environment that have put significant stress on our business model and have had a negative impact on the organization. But those obstacles from the past should not deter us from achieving financial sustainability.

We will strive to align our costs to revenue on a consistent, long-term basis. To do so, prioritizing strategies to drive operational efficiencies and generate sustained revenue growth will be key. We will also focus on being your provider of choice any time you ship a package.

Second, service is foundational to our success. Improved service for our customers—which in our case includes the entire American public—will lead to more volume and revenue, so service improvement will be a top priority for me and the management team, and we will remain committed to continuous improvement in our operational performance.

Third, our recent transformation and modernization efforts have brought the Postal Service closer to private sector logistics practices. Both the pricing and product strategies have improved our competitiveness. We will continue to aggressively pursue those strategies.

Remarks by Postmaster General and CEO David Steiner at the Postal Service Board of Governors meeting on Aug. 7, 2025 – Newsroom – About.usps.com

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