The Latest Case Study on the Need for Paper Options: Expiration of Critical Security Software Cripples Communications (

On October 1, a critical piece of code used on over 2 billion websites to safeguard security expired. Companies large and small were disrupted. And untold millions of consumers around the globe that do not have the latest and greatest digital devices suddenly could not access the sites they wanted or needed to.

The quiet sunsetting of the Let’s Encrypt security certificate is still wreaking havoc because it is the most widely used piece of code authorizing access to secure websites. Consumers are finding that their desktop, mobile, Mac, Windows, Android and other systems and devices cannot connect to many websites using the HTTPS security protocol if their personal tech is more than a few years old and not running the latest operating systems. For the fortunate, they will only have the hassles of updating and upgrading – but many will now be forced to buy new technology. This same issue has occurred on a smaller scaler with lesser used security certificates, and has the potential to reemerge as other certificates expire.

This is a critical matter for consumers who already have been demanding the option of paper correspondence mailed to them by their service providers. Why? Because it is these same service providers, including banks and financial services institutions, insurance companies, healthcare providers, telecoms and utilities that are the most likely to use the secure internet protocols, and valid security certificates are necessary for accessing private, personal account information. And these same companies have been charging paper fees, removing paper options — and even unilaterally switching consumers to electronic communications without express consent.
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