USPS Begins Fiscal First Quarter with Improved First-Class Mail Service

The U.S. Postal Service reported service delivery performance scores for the first week of the fiscal first quarter started in October that showed continued gains across all First-Class, Marketing and Periodical mail categories.

For the period Oct. 1 through Oct. 8, first-quarter-to-date service performance included:
*First-Class Mail: Delivered 91.0 percent of First-Class Mail on time against the USPS service standard, an improvement of 3 percentage points from the fourth quarter.
*Marketing Mail: Delivered 92.8 percent of Marketing Mail on time against the USPS service standard, an improvement of .3 percentage points from the third quarter.
*Periodicals: Delivered 84.4 percent of Periodicals on time against the USPS service standard, an improvement of 2.3 percentage points from the third quarter.

These service performance scores are the first to be reported under the new service standards for First-Class Mail and end-to-end Periodicals that went into effect on Oct. 1. The new service standards are part of the Postal Service’s ongoing efforts to increase delivery reliability, consistency for our customers and operating efficiency across our network. Most First-Class Mail (61 percent) and Periodicals (93 percent) will be unaffected by the new service standard changes. Standards for single-piece First-Class Mail traveling within a local area will continue to be two days. The delivery standards for Marketing Mail have not changed.

One of the goals of Delivering for America, the Postal Service’s 10-year plan for achieving financial sustainability and service excellence, is to meet or exceed 95 percent on-time service performance for all mail and shipping products once all elements of the plan are implemented. Service performance is defined by the Postal Service as the time it takes to deliver a mailpiece or package from its acceptance into our system through its delivery, as measured against published service standards.
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