The Loyalty Loop: Get it Right, Drive the Next Order

So many businesses don’t do nearly enough to greet a customer warmly, and give them a brand hug at the all-important point of purchase.

Every business should carefully examine how all of your customers are being exposed to your brand.

“Consumers state that the post-purchase journey is the most emotional part of their customer experience, with 63% invested in the shipping, delivery and fulfillment process.”

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