Just a reminder to sign up for the upcoming free webinar, Rethinking Catalogs: New Technology, New Processes, New Economics, to be held on August 10th at 1:00 pm Eastern Time. Lands’ End Creative Director Daniel Hetzer and Inkjet Insight Founding Partner Elizabeth Gooding will discuss how catalog creative and production processes are adapting to new customer attitudes, technical capabilities and economic realities. Takeaways: • How shifting customer attitudes are affecting retail buying patterns • Objective approaches to measuring catalog and direct mail effectiveness • The impact of Covid-19 on cataloging • Trends toward personalization and customization that predate the pandemic and those that can be used effectively and efficiently • Consideration of new strategies for when to print, what to print and how to print. For more info and to register go to: https://us02web.zoom.us/webinar/register/WN_6eXQly3hTnmwD8mamsUJhg
In the last two blogs written by Michelle Houston, she covered the importance of using Contribution Per Order (CPO), instead of ROAS when evaluating the performance of marketing programs. At the end of one of those blogs, she talked about the importance of also assessing and understanding the significance of lifetime value (LTV) as part of the equation. I wanted to continue that thread and take it a step further by incorporating LTV as the last step of the proper analysis into the equation.
As covered in past discussions, LTV is an important metric to track as it will vary widely by acquisition source. When applied to the first order for a new customer, CPO is the equivalent to cost or profit per customer acquired. This will vary by acquisition source as well. When CPO is combined with LTV, those metrics are a powerful tool in driving your company in the right direction (or wrong direction if you’re not careful).
In the analysis below, we can evaluate the total effect that CPO and LTV have on the current and future business. That effect allows you to make educated decisions on where to place marketing budgets to set the business up for success. If evaluating acquisition cost/contribution in a vacuum, the data would indicate cutting all postal since it lost -$12 on the initial order and redistribute to SEM non-brand, email, and social, which are marketing channels that can leverage the additional marketing spend.
much more at source: https://cohereone.com/the-last-step-for-success/?utm_medium=email&_hsmi=90240338&_hsenc=p2ANqtz–9zmFiEtQe8OsNq_N9mTWn9LDyJNAxc8JKvcNau2SmvbxKDD043pScjVQzmVLOFF7jFcUxyXhlvfMuNk-XC7blfUg5VIfo35U3I1PNSGUJfuh0Lb4&utm_content=90240338&utm_source=hs_email